r778 Privacy Policy

Overview

Introduction to Our Privacy Commitment

r778 is Bangladesh's trusted online casino and sports betting platform. We understand that when you register and play with us, you are placing trust in us to handle your personal information with integrity and care. This Privacy Policy sets out in formal terms how r778 collects, processes, shares and safeguards the personal data of every user who accesses our website at r778.club or interacts with our services in any form.

This policy applies to all visitors, registered members and prospective players who access r778.club from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar or any other location in Bangladesh. By continuing to use our platform, you acknowledge that you have read, understood and agreed to the practices described in this Privacy Policy.

If you have any questions or concerns about how your personal data is handled, or wish to exercise any of your data rights, you may contact our support team at [email protected] at any time. We are committed to responding to all privacy-related enquiries within a reasonable timeframe and resolving issues transparently.

Collection

Information We Collect

r778 collects personal information from you only when it is necessary to provide our services, comply with legal obligations or improve the user experience. The categories of personal data we collect include, but are not limited to, the following:

• Identity information: full name, date of birth, nationality and a copy of a government-issued identification document for account verification purposes.
• Contact information: email address, mobile phone number and residential address in Bangladesh.
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank or other accepted methods), transaction history, deposit and withdrawal records. We do not store full payment credentials on our servers.
• Gaming activity: betting history, game preferences, session duration, wagering patterns, and bonus usage records.
• Technical data: IP address, device type, browser type and version, operating system, and approximate geographic location derived from your IP address.
• Communications data: any messages, support tickets, live chat transcripts, feedback submissions or email correspondence you send to r778.

We do not collect sensitive special categories of personal data such as racial or ethnic origin, religious beliefs, health records or political opinions. If you voluntarily provide such information in a support message, we will treat it with the utmost discretion and will not record or process it beyond what is strictly necessary to resolve your query.

Usage

How We Use Your Information

r778 uses the personal information we collect for specific, legitimate purposes only. We do not use your data for any purpose that is incompatible with the reason it was originally collected. Our primary purposes for processing your personal data include:

• Account creation and management: to register your player account, verify your identity and age (21+ requirement), and maintain your account in good standing.
• Transaction processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods, and to maintain accurate financial records.
• Customer support: to respond to your enquiries, resolve disputes, investigate complaints and communicate important account-related notifications to you.
• Responsible gaming compliance: to monitor gaming patterns and identify signs of problem gambling, enabling our team to reach out and offer support resources when necessary.
• Fraud prevention and security: to detect, investigate and prevent fraudulent activity, money laundering, unauthorised account access and other illegal conduct.
• Service improvement: to analyse aggregated, anonymised usage data that helps us improve the performance, reliability and overall user experience of the r778 platform.

Disclosure

Data Sharing and Disclosure

r778 treats your personal data as strictly confidential. We do not sell, rent, trade or otherwise transfer your personal information to outside parties for their own commercial purposes. However, in the ordinary course of operating a licensed and compliant gaming platform, it may be necessary to share limited information with trusted third parties in the following circumstances:

In each case, we impose strict contractual obligations on all third-party service providers to ensure they handle your data securely, in accordance with applicable laws and exclusively for the purpose for which it was shared:

• Payment processors and financial service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank) who handle transaction processing on our behalf.
• Identity verification and KYC service providers who assist with regulatory compliance, fraud detection and age verification to ensure all players are 21 years or older.
• Regulatory authorities, law enforcement agencies or courts when we are legally required or permitted to disclose information, or when disclosure is necessary to protect the rights, safety or property of r778 or others.

Under no circumstances will r778 disclose your personal data to third parties for advertising, marketing profiling or data-brokerage purposes. Your trust is the foundation of our business, and we protect it accordingly.

Financial Privacy

Payment Data and Financial Privacy

r778 is committed to protecting the financial information of all players in Bangladesh. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, Mastercard or any other accepted payment method, we use secure, encrypted connections to transmit your payment instructions. We do not store complete payment credentials (such as full mobile wallet PINs or full card numbers) on our own servers.

All financial transaction records are retained for the period required by applicable financial and anti-money laundering regulations. Access to financial records within r778 is strictly role-based and limited to authorised personnel who require the information to carry out their job functions.

If you believe there is an unauthorised transaction on your account or suspect that your payment details have been compromised, you must contact our support team immediately at [email protected]. We will investigate promptly and, where necessary, freeze relevant account activity to protect your funds.

Cookies

Cookies and Tracking Technologies

r778 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us recognise you when you return, remember your preferences and understand how visitors interact with our site. We use three categories of cookies:

• Essential cookies: strictly necessary for the operation of our platform, including session management, login state persistence and security features. These cannot be disabled without impairing your ability to use the site.
• Analytics cookies: used to collect anonymised, aggregated information about how visitors use r778.club. This data helps us identify performance issues, popular content and areas for improvement. No personally identifiable information is stored in analytics cookies.
• Preference cookies: used to remember your language settings, display preferences and other personalisation choices so you do not have to re-configure them on every visit.

You can control and manage cookies through your browser settings. Disabling analytics or preference cookies will not prevent you from using the r778 platform, but may result in a less personalised experience. Please note that essential cookies are required for core functionality and cannot be turned off through our site.

Retention

Data Retention Policy

r778 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. For active player accounts, we retain personal and transactional data for the duration of the account relationship and for a minimum period of five years following account closure, in compliance with standard financial record-keeping requirements.

When your data is no longer required, r778 will securely delete or anonymise it in accordance with industry-standard data destruction protocols. You may request early deletion of non-essential data by contacting us at [email protected], subject to any overriding legal obligations that require us to retain certain records.

Your Rights

Your Data Rights as an r778 Player

As a player registered with r778, you have a number of rights in relation to your personal data. We are committed to upholding these rights and will respond to all verified requests in a timely and transparent manner. Your rights include:

• Right of access: you may request a complete copy of all personal data r778 holds about you at any time, free of charge.
• Right to rectification: if any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: subject to applicable legal retention requirements, you may request that r778 delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: you may ask us to temporarily suspend the processing of your personal data while a rectification or erasure request is being investigated.
• Right to object: you may object at any time to the processing of your personal data for direct marketing purposes. Upon receiving such a request, we will cease processing your data for that purpose immediately.

To exercise any of your data rights, please send a written request to [email protected] with the subject line 'Data Rights Request' along with sufficient information to verify your identity. We will acknowledge your request within 48 hours and aim to resolve it within 30 calendar days.

Security

Security Measures We Implement

r778 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or disclosure. Our security framework includes SSL/TLS encryption for all data in transit, secure encrypted storage for data at rest, role-based access controls that limit data access to authorised personnel only, regular security assessments and vulnerability testing, and multi-factor authentication for internal administrative systems.

While we apply all reasonable security measures, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that poses a risk to your rights and freedoms, r778 will notify affected users and take all appropriate steps to contain the breach, assess the impact and prevent recurrence. We encourage all players to use strong, unique passwords for their r778 accounts and to contact us immediately if they suspect any unauthorised activity.

Age Policy

Children's Privacy and Age Verification

r778 is strictly an adult platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. All new registrations are subject to age verification as part of our standard KYC process, and we reserve the right to suspend or permanently close any account found to belong to an underage individual.

If a parent or guardian believes that their child under the age of 21 has provided personal information to r778, we ask that they contact us immediately at [email protected]. Upon verification of the claim, we will promptly delete all data associated with the minor's account and ensure the account is permanently deactivated.

Policy Updates

Changes to This Privacy Policy

r778 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable laws, regulatory requirements, industry best practices or changes to our platform and services. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where required, notify registered players by email or via an in-platform notification.

We encourage all players to review this Privacy Policy periodically to stay informed about how r778 protects their personal data. Your continued use of the r778 platform after any changes to this policy have been posted constitutes your acceptance of those changes. If you do not agree with any amendment, you should cease using the platform and may request account closure by contacting [email protected].

Contact Us

Privacy Enquiries and Data Requests

If you have any questions, concerns or complaints about this Privacy Policy or the way in which r778 handles your personal data, our dedicated privacy team is ready to assist you. All privacy-related communications should be directed to [email protected]. Please include your registered account username (do not include your password or full payment details) and a clear description of your query or request so we can assist you as efficiently as possible.

r778 is committed to resolving all privacy concerns fairly and efficiently. We aim to acknowledge all privacy-related enquiries within 48 hours of receipt and to provide a full response within 30 calendar days. Players based in Dhaka, Chittagong, Sylhet or anywhere else across Bangladesh can contact us in English at any time — our support team operates on Bangladesh Standard Time (BST, UTC+6) and is available 24 hours a day, 7 days a week.